Frequently asked questions
Once your order is fulfilled (3-5 days), please allow up to 5-7 business days for your order to be shipped. Orders may be delayed by carriers due to the ongoing impacts of Covid-19. This is beyond our control.
All sales are final. Please purchase Route insurance with your order to be compensated for any items broken during delivery or upon arrival OR if a package is missing or stolen. If you do not purchase insurance, you will have to file a damage/missing claim with the shipping carrier.
Please contact us within seven (7) calendar days after receipt if there is an issue with your order.
Because we are a small company, we cannot modify or cancel orders after payment confirmation.
If you have received a delivery confirmation from the delivery carrier but have not physically received the package, please contact the delivery carrier to process a missing/lost package claim for a full refund of your order and shipping fees from the delivery carrier. Once we send your package, we have no control over how or when the package is delivered. The package may be lost, delivered to the wrong address, or stolen. Please use your tracking number and proof of purchase to file a claim with the delivery carrier used to ship your order (UPS, USPS, DHL, or Fedex).
Need To Get In Touch?
Fill out our contact form here or email us at Hello@LoveKobiCo.com.
48 S 9th Street.
Minneapolis, MN 55402