Shipping policy
Kobi Co. Shipping Policy
Welcome to Kobi Co.! We're excited to deliver our luxurious hand-poured candles and curated playlists to your doorstep. Please review our shipping policy below to ensure a smooth and enjoyable shopping experience.
Processing Time
- Order Processing: All orders are processed within 3-4 business days. Orders are not processed or shipped on weekends or holidays.
- Custom and Bulk Orders: Processing times for custom or bulk orders may vary. Please contact us for specific timelines.
Shipping Rates and Delivery Estimates
-
Standard Shipping:
- Flat Rate: $8.00
- Delivery Time: 3-7 business days
- Free Shipping: On orders over $99 (standard shipping only)
Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.
Shipping Carriers
We use a variety of shipping carriers, including USPS, UPS, and FedEx, to ensure your order arrives safely and promptly.
Shipping Restrictions
- PO Boxes: We do not ship to PO Box addresses.
- APO/FPO Addresses: We currently do not ship to APO/FPO addresses.
Lost or Damaged Packages
Kobi Co. is not responsible for lost, stolen, or damaged packages. If your package is lost or damaged during transit, please contact the shipping carrier directly with your tracking number for assistance.
Address Changes and Order Modifications
If you need to change your shipping address or modify your order, please contact us as soon as possible at Hello@lovekobico.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: Hello@lovekobico.com
- Phone: 612-388-4463
- Address: 48 S. 9th St. Minneapolis, MN 55402